Q-Park involves and engages with its employees and business partners to enhance our performance, and give substance to dialogue. We choose simple, strategic ambitions which can be applied everywhere. By defining clear codes and protocols we ensure that our employees and business partners honour and respect the customers we serve and the environments where we operate. As part of our strategy, we are committed to intrinsically select, screen and work in partnership with our supply chain and follow a specific Business Partner Code1.

The Code clarifies our expectations from employees and business partners. If a dialogue is required to gain a common understanding of the Code, please contact .

General statements

Q-Park business partner selection and screening is done in accordance with the Q-Park Code of Ethics, as well as th OECD Guidelines and UNGC PrinciplesQ-Park selects business partners from West European countries, preferably from those in which we operate.

Q-Park refrains from selecting partners that are located in weak governance zones and Export Processing Zones (also called Free Trade Zones2). Q-Park will, within the framework of laws, regulations and administrative practices in the countries in which we operate, take due account of the need to protect the environment, public health and safety, and generally to conduct our activities in a manner contributing to the wider goal of sustainable development. Q-Park annually reviews and updates the list of existing business partners who are deemed ‘significant’. Each new business partner will be held against the definition of ‘significant business partner’ and if a potential new partner is deemed significant, pro-active screening precedes any order or contract.

Code of Ethics, OECD Guidelines & UNGC Principles

We consider the following Code of Ethics statements to be particularly relevant:

  • Q-Park serves the interests of all stakeholders. Conflicts of interest will be discussed openly and honestly among external stakeholders, shareholders, Q-Park and employees. Aligning the interests of the parties involved will reduce the risk of a conflict of interest.
  • Q-Park always acts according to the relevant laws, rules and regulations that apply in the jurisdiction in which we operate.
  • Every Q-Park employee is accountable for his/her own actions.

We consider the following OECD and UNGC statements to be particularly relevant:

  • Q-Park will, where practicable, encourage business partners to apply principles of responsible business conduct compatible with the Guidelines. Q-Park will seek ways to prevent or mitigate adverse human rights impacts that are directly linked to our operations, products or services by a business partner, even if we do not contribute to those impacts.
  • Q-Park will continually seek to improve corporate environmental performance, of our own activities and, where appropriate, of our supply chain.
  • Q-Park will not, directly or indirectly, offer, promise, give or demand a bribe or other undue advantage to obtain or retain business or other improper advantage.
  • Q-Park will also resist the solicitation of bribes and extortion.
  • Where feasible in our business activities, Q-Park will adopt practices that permit the transfer and rapid diffusion of technologies and know-how, with due regard to the protection of intellectual property rights.
  • Q-Park will carry out activities in a manner consistent with all applicable competition laws and regulations.

Significant Business Partner

Q-Park defines a business partner as an external party from whom products or services are obtained or with whom contracts are concluded for the provision of products or services. Significant refers to business partners who are:

  • Primary providers of a given type of product or service and whose products or services overall comprise the majority of our purchases, and/or;
  • Providers of products or services which are of established concern for expert communities, and/or;
  • Partaking in our financial and/or operating policy decisions, and/or;
  • Engaged through a long-term agreement, and/or;
  • Of strategic importance and require a director-level or four-eye principle of approval.


Q-Park pro-actively screens significant business partners on:

  • Performance and actual or potential adverse impacts on the environment, labour practices, human rights and society, and;
  • Violating or putting at risk the right to exercise freedom of association and collective bargaining and/or having significant risk for incidents of child labour and/or forced or compulsory labour.

Q-Park registers, reports and takes appropriate action if significant business partners are identified to:

  • Have actual and potential adverse impacts on the environment, labour practices, human rights and society, and measures taken to address the issues identified, and/or;
  • Have violated or put at risk the right to exercise freedom of association and collective bargaining and/or having significant risk for incidents of child labour and/or forced or compulsory labour, and measures taken to address the issues identified.


Q-Park annually engages with significant business partners to:

  • Verify their understanding of our ‘Business Partner Code’, and;
  • Solicit their acknowledgement on the appropriate screening findings and reporting content, and;
  • Seek their feedback on our business activities and performances, and;
  • Discuss how to conduct our activities that will optimise contribution to sustainable development, and;
  • Obtain their calculated/published CO2 footprint.


Actual and potential advantageous impacts by significant business partners on the environment, labour practices, human rights and society identified through the screening and engaging process – which are practicable for Q-Park to apply, or will measurably improve our performance or enhances our reputation as an ethical, accountable and reliable partner – will be rewarded by reporting on them in more detail in our annual Q-Park CSR report.


If Q-Park seeks to terminate a partnership and/or contract with a significant business partner due to screening findings, the business partner will receive a formal notification of our intent and will be given ample time and effort for a dialogue on the matter at hand. When appropriate, Q-Park will assess the economic, environmental and social impacts of terminating the relationship and together work out a strategy to mitigate the impacts.

Code Supervisor

Q-Park has appointed a Code Supervisor. The Code Supervisor not only supervises compliance with the Code of Ethics, but also acts as confidential adviser and consultant to the organisation and its stakeholders. He/she fulfils a position of trust and exercises the greatest possible care in dealing with issues brought to his/her attention.

The Executive Secretary is appointed as the Code Supervisor for the organisation and its stakeholders.

The undersigned hereby declares he/she will adhere to the Business Partner Code at all times.

  1. Q-Park Business Partners include but are not limited to suppliers, sub-contractors, commercial and governmental parties.
  2. An Export Processing Zone (EPZ) or Free Trade Zone (FTZ), also called foreign-trade zone, is an area within which goods may be landed, handled, manufactured or reconfigured, and re-exported without the intervention of the customs authorities. Free-trade zones are organised around major seaports, international airports, and national frontiers−areas with many geographic advantages for trade. FTZs are criticised for encouraging businesses to set up operations under the influence of other governments, and for giving foreign corporations more economic liberty than is given indigenous employers who face large and sometimes insurmountable 'regulatory' hurdles in developing nations.