Contents and relevance

The Q-Park annual CSR Reports provide information about the economic, societal and environmental value that Q-Park creates from the resources we use. The reports are intended for all our stakeholders: customers, employees, shareholders, banks and (financial) business partners, suppliers, governments, those living in the neighbourhood, and societal organisations. We consolidate relevant information and show what has been achieved in these areas by Q-Park and all its subsidiaries.

Material issues

We apply the G4 guidelines published by the Global Reporting Initiative (GRI). G4 places the materiality principle centre stage. To fully comply with the G4 requirements, we conduct a comprehensive external materiality analysis every three years.

Reporting process

At the end of each reporting year the Holding requests the CSR data from the country organisations. Using a specially developed and standardised data collection tool, the countries gather their data and check it before forwarding it to the Holding where it is subsequently consolidated and evaluated. The reporting process is standardised and the structure of the data requested can easily be checked for completeness and reliability. The whole process has already been prepared for future external verification.

External verification

External verification increases the confidence stakeholders have in our accountability. It has a disciplinary effect on our internal organisation, but it also entails extra costs. Furthermore, it is essential that we are confident that we have the right evidence, which in itself places certain demands on an organisation of our size.

In Q-Park's current phase, the executive board wishes to focus on developing the company and our positioning in the market, and that requires our full attention. The executive board has therefore decided not to apply for external assurance. We will, of course, continue to structure our reporting in accordance with the quality standards that stakeholders expect from us.

Online reporting

Digitisation is not only important in our primary processes, communication increasingly takes place online. For this reason, we publish our annual reports online. In our reports, we no longer provide the more 'static' information as we publish static and/or generic information on our corporate website. We do create links and referrals where applicable and appropriate.

Performance dashboard

In order to gather and compare international data, we provide the country organisations with a special CSR dashboard. In this, the managing directors can indicate for which PIs they wish to see the results annually. We have also created a group dashboard for the countries which shows the most requested indicators. This enables them conduct their own CSR activities with greater focus and to compare results with each other.