CSR reporting principles
Report scope and boundary
Our integrated report concerns Q-Park NV and all group companies in so far as these are majority holdings. For details please refer to the annual financial report. The scope of the report has been established based on the materiality analysis. The materiality matrix shows both the concerns of our stakeholders as well as the impact or influence of Q-Park on the various aspects.
We report on the elements on which we have direct influence and on which we also have an impact. We do not report about issues on which we have less direct influence. One exception is made for the emissions within scope 3, of which the effects lie outside our organisation.
We primarily gather data from parking facilities which are owned or long-leased by Q-Park, because we can exercise the most influence on these facilities. If we have measured our performance for a more limited portion of our facilities, this is explicitly stated. When calculating the CO2 footprint of our fleet we have included all our lease cars.
Reporting standards and testing criteria
We report according to the G4 guidelines at Core level and to the Transparency Benchmark criteria. The report contains standard disclosures according to the "GRI Sustainability Reporting Guidelines”. The Construction and Real Estate sector supplement does not sufficiently reflect the nature of our business, which is why we do not apply this. However, we have taken note of the relevant points mentioned.
Q-Park's policy is based on the EU SDS, ISO 26000 self-declaration, ICC Code, OECD Guidelines and UNGC Principles. For our energy consumption, our greenhouse gas emissions and our CO2 calculations we use the GHG Protocol.
Data gathering and control
The data about non-financial performance is gathered annually in the ten countries where we operate and in the holding company. The questions and definitions were drawn up in 2010 in cooperation with external experts and since then have been further improved and adjusted. Where possible, corrections have also been made to data from previous years.
In addition, we have drawn up a protocol with a clear explanation of our (Quintessence) indicators and definitions, to avoid any misunderstanding.
To ensure the quality of the information, the reporting process is standardised and the data reporting structure is checked for completeness and reliability. For some parts of the models, such as data collection and the CO2 footprint calculation, we have made use of experts' opinions and estimates. There is therefore a degree of inherent uncertainty to these calculations. The figures we report are the best possible estimates. We will continue to improve our methodology in the future as our insights continue to evolve.