Convenience for people and goods
Mobility hubs are busy places where travellers arrive and depart by different modes of transport, such as bicycle, car, train, or plane. We want to help customers complete their journey as conveniently as possible, and cities to be accessible and liveable. So we provide additional services, and at our mobility hubs in particular.
- Kiss + Ride zones: Customers can park here for a brief period to drop off or pick up family and friends, or a ride share. These facilities have a longer grace period so customers don’t have to worry about overstaying their welcome.
- Lockers: Customers can leave luggage and shopping while they use the amenities in the vicinity.
- Parcel walls: We collaborate with several parcel delivery services to contribute to reducing parcel delivery mileage and emissions, while offering added convenience to customers who order online.
Figure 1 - Lockers and Pick-up points.
- Pick-up points: as a service, stores in the retail centre can deliver shopping and/or bulky goods to the pick-up point. The customer drives by the pick-up point to collect their goods on their way out.
- Refrigerated lockers: for groceries and perishable goods. At some inner-city locations this service is used by restaurant suppliers to make early-morning deliveries, avoiding congestion.
- Service desks: at facilities which are part of a large amenities complex we have extended the Parking Host function to include a reception or service desk. Here we can give personal service and information, offer loyalty cards and tips for public transport and bike hire. We also look after lost property.
Figure 2 - Service desk in Tapiola Park, Espoo, Finland.
But of course, our services don’t stop here. Fundamental services such as AEDs and toilets are available too. All these services contribute to our customers’ sense of safety and convenience, and help make cities more accessible and liveable.
Figure 3 - Fundamental services; AED and Toilet.